Terms of Use.

1. About Marigold

Marigold is a product of Fittora AI Private Limited (“Fittora”, “Marigold”, “we”, “us” or “our”). It supports wedding guest communication and coordination, including RSVPs, announcements, event information, accommodation, travel, guest questions and task escalations.

2. Eligibility and authority

You must be legally capable of entering into a binding agreement and authorised to act for the wedding, business or organisation using Marigold. You are responsible for ensuring that all team members and representatives using your account comply with these Terms.

3. Account and service setup

You must provide accurate setup information and keep account access secure. You are responsible for activity performed through your account and should notify us promptly of suspected unauthorised use. Service scope, guest limits, setup support and included functionality depend on the selected plan or written order agreed with us.

4. Customer responsibilities

You are responsible for:

• The accuracy and completeness of guest lists, schedules, room, travel and wedding information supplied to Marigold.
• Obtaining all necessary permissions and consents to contact guests and process their information.
• Ensuring announcements, instructions and responses sent through the service are lawful and appropriate.
• Reviewing information before launch and promptly correcting changes that may affect guests.
• Providing human support for emergencies, safety issues and requests that require judgement or authority.

Marigold is a coordination tool and is not a substitute for emergency services, hotel management, transport operators, medical assistance or on-site security.

5. Messaging and guest communications

You authorise us to send and receive messages on your behalf for the configured wedding. Message delivery can depend on guest device status, network availability, WhatsApp policies, approved templates and third-party systems. You must not use Marigold to send spam, deceptive messages, unlawful promotions or communications unrelated to the relevant wedding.

6. Third-party services

Marigold may depend on WhatsApp, Meta and other third-party platforms. Your use of those services may be subject to their separate terms and policies. We do not control third-party availability, policy changes, delivery decisions or account restrictions and are not responsible for interruptions caused by those services.

7. Fees and payment

Fees are charged according to the plan, wedding scope or written proposal selected by you. Unless otherwise agreed in writing, fees are for one wedding and are payable before service activation. Taxes may apply. Additional work, custom integrations, increased scope or usage beyond the agreed plan may require additional fees with your approval.

Except where required by law or expressly agreed in writing, amounts paid are non-refundable once setup or service delivery has begun.

8. Acceptable use

You must not:

• Use Marigold for unlawful, fraudulent, harmful, harassing or discriminatory purposes.
• Upload malicious code or attempt to disrupt, probe or bypass service security.
• Access another customer’s information or account without permission.
• Reverse engineer, resell, copy or commercially exploit the service except as expressly authorised.
• Collect unnecessary sensitive information or use guest data for unrelated marketing without a valid basis.
• Misrepresent Marigold as a human, emergency service or official authority where that would be misleading.

9. Data and confidentiality

You retain responsibility for information and content you provide to Marigold. You grant us the limited rights necessary to host, process, transmit and display that content to provide and support the service. Each party will use reasonable care to protect the other party’s confidential information. Our handling of personal information is described in our Privacy Policy.

10. Intellectual property

Fittora and its licensors own Marigold, including its software, dashboard, designs, documentation, trademarks and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable right to use the service for the agreed wedding during the service period. No ownership rights are transferred to you.

You may provide feedback, and we may use that feedback without restriction or obligation, provided we do not publicly identify you without permission.

11. Service changes and availability

We may improve, update or modify Marigold from time to time. We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability. Planned maintenance, urgent security work, network issues and third-party outages may affect access or message delivery.

12. Suspension and termination

We may suspend or restrict access where reasonably necessary to protect guests, customers, our systems or third-party services; respond to unlawful use; address non-payment; or investigate a material breach. Either party may terminate the service as provided in the applicable proposal or order. Terms that by their nature should survive termination will continue to apply.

13. Disclaimers

To the maximum extent permitted by law, Marigold is provided on an “as available” basis. Automated or generated responses may occasionally be incomplete, delayed or incorrect. Customers remain responsible for reviewing wedding information, maintaining appropriate human oversight and making decisions that affect guest safety, accommodation, travel, access or expenditure.

14. Limitation of liability

To the maximum extent permitted by law, Fittora will not be liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, goodwill, business opportunity or data arising from use of Marigold. Our aggregate liability relating to the service will not exceed the fees paid to us for the wedding giving rise to the claim during the twelve months preceding the event.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

15. Indemnity

You agree to defend and indemnify Fittora against third-party claims, losses and reasonable costs arising from your unlawful use of Marigold, your content, your communications with guests, or your breach of these Terms, except to the extent caused by Fittora’s own breach or misconduct.

16. Governing law and disputes

These Terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute through written discussion. If the dispute is not resolved, the courts having jurisdiction over Fittora’s registered office in India will have exclusive jurisdiction, unless applicable law requires otherwise.

17. Changes to these Terms

We may update these Terms to reflect changes to Marigold, our business or applicable requirements. Updated Terms will be posted on this page with a revised date. Material changes may also be communicated directly to customers. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

18. General terms

These Terms, together with the applicable proposal, order and Privacy Policy, form the agreement between you and Fittora regarding Marigold. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not transfer your rights without our consent; we may transfer ours as part of a corporate reorganisation or business transfer.

19. Contact us

Questions about these Terms may be sent to Fittora AI Private Limited at support@getmarigold.ai.